LIFE ASSURANCE

 

SENIOR ADMINISTRATOR - ONBOARDING / NEW BUSINESS

REF - 1142

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit an experienced, diligent Senior Administrator – Onboarding/New Business. The duties of the role are varied and will include; *Actively engaging in the resolution of customer and adviser queries *Demonstrating a proactive and positive desire to deliver the best possible customer experience * Identifying, understanding and collating company needs, requirements and feedback. The ideal Candidate will have acquired/be able to demonstrate; *Minimum 5 A*-C / 9-4 Grade GCSEs (including English and Math) or equivalent is essential *Experience within a life assurance environment is advantageous *Articulate and possess excellent communication skills *A desire to develop a career within a customer centric environment

PAYMENT ADMINISTRATOR

REF 1145

A leading life assurance organisation based on the outskirts of Douglas is seeking to recruit an experienced, articulate Payment Administrator. The duties of the role are varied and will include; *Timely and accurate processing of all outward payments to clients, brokers and external suppliers *Investigating and answering of all payment related queries *Providing banking expertise to colleagues and business partners *Be conscious of any risks and mitigating appropriately and escalating where necessary. The ideal Candidate will have acquired/be able to demonstrate; *At least 2 years’ experience of working in a Financial Services environment *A working knowledge of the major international banking systems *Payment processing experience is desirable *High level of attention to detail, particularly when working with figures

CORPORATE ACTIONS ADMINISTRATOR

REF - 1147

A leading life assurance organisation based on the heart of Castletown is seeking to recruit an articulate, meticulous Corporate Actions Administrator to join their Investments department. The duties of the role are varied and the primary responsibilities in investment administration will include; *Placing Voluntary Corporate Action Elections with our Custodian Processing Corporate Action entitlements across policies *Notifying Policy Holders of Corporate Action related Correspondence *Dealing with Client/IFA queries *Monitoring and Clearing Stock and Cash Breaks *Assisting the Senior Corporate Actions Office in development of procedures. . The ideal Candidate will have acquired/be able to demonstrate; *5 GCSEs (or equivalent) grade C or above – including English and Maths *Familiar with Microsoft Office in particular Excel *Good numeracy skills *Good planning and organisational skills

SENIOR ADMINISTRATOR - CLAIMS

REF - 1148

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit a confident, enthusiastic Senior Administrator – Claims. The duties of the role are varied and will include; *Administration duties relating to the withdrawal process stages *Proactively contributing to designing and delivering the a positive experience for all customers *Achieving consistently high quality and productivity scores *Identifying enhancements to processes and contributing towards their implementation. The ideal Candidate will have acquired/be able to demonstrate; *Minimum 5 A*-C/9-4 Grade GCSEs (including English and Maths) or equivalent is essential *Experience within a life assurance environment would be an advantage, particularly within a Claims team *A desire to develop a career within a customer centric environment *Excellent communication skills *Strong team player

SENIOR ADMINISTRATOR - CUSTOMER CONTACT

REF - 1149

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit an articulate, confident Senior Administrator – Customer Contact. The duties of the role are varied and will include; *Resolving a wide range of queries whilst delivering the most positive experience for all customers *Engaging and collaborating with peers across the business and wider group *Proactively taking ownership for self-development and demonstrate the desire to progress your career. The ideal Candidate will have acquired/be able to demonstrate; *Minimum 5 A*-C/9-4 Grade GCSEs (including English and Maths) or equivalent is essential *Strong attention to detail and enjoys delivering quality outcomes *Takes a logical and organised approach to problem solving *Excellent communication skills *Strong team player

LEARNING & DEVELOPMENT OFFICER

REF - 1150

A leading life assurance organisation based on the outskirts of Douglas is seeking to recruit an experienced, personable Learning & Development Officer. The duties of the role are varied and will include; *Identifying training and development needs in conjunction with line managers, departments heads and HR *Developing and delivering a range of in house training, including Induction *Sourcing and facilitating specialist training *Managing on-line training packages e.g. Linkedin learning *Dealing with the administration of Professional Qualification Applications *Identifying and coordinating Wellbeing initiatives. The ideal Candidate will have acquired/be able to demonstrate; *Minimum of 5 years Life Assurance/Office experience and some previous experience in a training environment *Preferably holding or working towards appropriate qualifications *Ability to listen, communicate and challenge effectively at all levels *Good presentation/facilitation skills along with strong verbal and written communication skills *Relationship and stakeholder management skills and strong influencing skills

BUSINESS ANALYST

REF 1161

A well-established, leading provider of savings and investments products in the heart of Douglas is seeking to recruit an experienced, proactive Business Analyst. The duties of the role are varied and will include: *Working with the organisation to improve processes and systems *Conducting research and analysis in order to come up with solutions to business problems *Taking the lead of ongoing reviews of business processes and developing optimisation strategies *Conducting meetings and presentations to share ideas and findings *Supporting business transitions and helping to establish change. The ideal Candidate will have acquired/be able to demonstrate: *BCS Qualification to Foundation level or equivalent qualification or studying towards Practitioner Certificate *Minimum of 5 years’ experience in a Business or systems analyst role and extensive experience within a development environment *Strong verbal and written communication skills, to a wide range of audiences *The ability to be self-sufficient in the preparation of executive reporting and presentations *Competent in Microsoft applications including Word, Outlook, SharePoint and Excel

SENIOR ADMINISTRATOR - DEALING

REF 1187

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit a diligent and conscientious Senior Administrator – Dealing. The duties of the role are varied and will include: *Providing product information and undertaking tasks in response to complex customer requests and amending and maintaining accurate company records *Training and coaching new and existing team members *Maintaining a high level of technical specialist skills, experience and knowledge *Investigating and resolving complex complaints, dealing with telephone queries and fully documenting how they are resolved *Continually reviewing and improving the department’s processes and procedures to ensure service levels are maintained. The ideal Candidate will have acquired/be able to demonstrate: *Minimum 5 A*-C / 9-4 Grade GCSEs (including English & Maths) or equivalent is essential *Introduction to Securities is desirable *Previous experience in training and coaching *Intermediate knowledge and experience of Microsoft Office *Excellent Customer Service skills * Excellent written and verbal communication skills.

SENIOR ADMINISTRATOR -  SETTLEMENTS

REF - 1186

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit a diligent and conscientious Senior Administrator – Settlements. The duties of the role are varied and will include: *Handling complex queries, providing a high quality of service that is accurate and within stated timescales *Training and coaching new and existing team members *Maintaining a high level of technical specialist skills, experience and knowledge *Investigating and resolving complex complaints, dealing with telephone queries and fully documenting how they are resolved *Continually reviewing and improving the department’s processes and procedures to ensure service levels are maintained. The ideal Candidate will have acquired/be able to demonstrate: *Minimum 5 A*-C / 9-4 Grade GCSEs (including English & Maths) or equivalent is essential *Introduction to Securities is desirable *Previous experience in training and coaching *Intermediate knowledge and experience of Microsoft Office *Excellent Customer Service skills * Excellent written and verbal communication skills.

SENIOR ADMINISTRATOR - INVESTMENTS

REF 1185

A long established, leading provider of Wealth Management Solutions on the outskirts of Douglas is seeking to recruit a diligent and conscientious Senior Administrator – Investments. The duties of the role are varied and will include: *Responsibility for the resolution of client queries including call box within agreed time scales *Recording errors for further analysis to prevent reoccurrence *Assisting in the daily investigation and correction of stock reconciliation breaks *Managing the daily residual balances report and correct any overdrawn or residual positions *Managing the daily check of returned funds and report and correct any positions. The ideal Candidate will have acquired/be able to demonstrate: *Minimum 5 A*-C / 9-4 Grade GCSEs (including English & Maths) or equivalent *Study towards attainment of CISI Introduction to Investments is desirable *Knowledge of the Investment Administration department including processing dividends, processing corporate actions, asset review / due diligence, account opening and AML refresh requests, quarterly valuations process.

NEW BUSINESS SENIOR ADMINISTRATOR

REF 1195

A leading life assurance organisation based on the heart of Castletown is seeking to recruit a high performing, meticulous New Business Senior Administrator.

The duties of the role are varied and will include:

*Reviewing new business applications

*Ensuring new business applications have been accepted and processed in line with Company internal guidelines

*Liaising with clients regarding any outstanding new applications requirements

*Establishing and maintaining relationships with brokers, sales and regional offices

The ideal Candidate will have acquired/be able to demonstrate:

*Minimum of 4 years’ financial services experience ideally in a new business role within Life Assurance

*A good understanding of the FSA’s Insurance (Anti-Money Laundering) Regulations

*Strong communication and organisational skills