IT
JUNIOR HELPDESK ENGINEER
REF 1654
A leading provider of outsourced payroll services based in the heart of Douglas are seeking to recruit an ethusiastic, meticulous Junior Helpdesk Engineer.
The duties of the role will include:
*Providing technical assistance and support related to computer systems, hardware, and software
*Responding to queries, running diagnostic programs, isolating problems and implementing solutions
*Installing, modifying and repairing computer hardware and software
*Providing end-user training and support
The ideal Candidate will have acquired/be able to demonstrate:
*A minimum of 12 months in a similar role
*Basic networking experience
*Good knowledge of patch management is desirable
*Good knowledge of Microsoft Office 365 and Windows 10 operating systems
Preferably VMWare.
IT / TELECOMS ADMIN OFFICER - SOUTH BASED - £25K CIRCA
REF 1624
A leading provider of telecommunications and IT services for business users, based in the south of the island, are seek to recruit a motivated, enthusiastic IT/Telecoms Admin Officer.
The main responsibilities of the role will include:
*Troubleshooting or escalating customer issues
*Utilising excellent customer service and ensuring proper recording, documentation and closure of tickets
*Ensuring high levels of customer focus while collaborating with with others to resolve any problems that arise
The ideal Candidate will have acquired/be able to demonstrate;
*Minimum of 4 GCSEs at grade C or above to include English & Maths
*Previous IT/Telecoms support experience is desirable
*Be customer focused with a positive attiude
*Excellent communication skills
IT SERVICE DESK ANALYST
REF 1503
A leading provider of investment, saving and protection solutions based on the outskirts of Douglas are seeking to recruit an experienced, meticulous IT Service Desk Analyst/Batch Operator.
The duties of the role will include:
*Running and monitoring Batch Processes for our key line of business systems
*Providing first line Service Desk Support addressing and resolving incidents and problems reported by the user base
*Ensuring provision and availability of IT systems and functions to End Users
The ideal Candidate will have acquired/be able to demonstrate:
*Minimum of 2 years relevant Service/Help Desk experience
*Customer Service experience, face to face/remotely and over the phone
*An understanding of Active Directory, Exchange, Server/Desktop and Network faults
*An understanding of virtual Server/Desktop environments. Preferably VMWare.